FREE EXPRESS SHIPPING ON ORDERS OVER $100-

RETURNS INFORMATION

WHAT'S YOUR RETURNS PROCESS

Returning your Karma Kameleon order is a quick & easy process.

Follow these simple instructions:

1. Go to our Online Returns Portal here.
2. Find your order.
3. Check that the item/s you want to return is returnable.
4. Select the item/s you'd like to return.
5. Choose Australia Post and e-parcel Post Returns as the shipping option.
6. Print your return shipping label and attach it to your return parcel. Ensure you don't cover the barcode with sticky tape and remove any existing labelling, if you are re-suing a Karma Kameleon satchel. If you don't have a printer show the label at any Post Office and they can print it for you.. Send it back to Karma Kameleon.
7. Drop off your return parcel at any Australia Post office or red post box.

 

RETURN FAQ'S
Who pays for return postage? 
We do, if you’re choosing a store credit.
You do, if you’re choosing a refund.  A postage charge of $7.95 will be deducted from your refund.
Orders paid with store credit will only be offered a store credit as a return option.
When will I see my store credit?
Within 48 hours of your return reaching our warehouse, your store credit will be processed and emailed to you.
When will I see my refund?
Depending on your bank. We process your refund to your original payment method within 48 hours of your return reaching our warehouse, it then depends on your bank.

For hygiene reasons we cannot accept returns on earrings, hats or head scarves.

Refunds or exchanges are not available on Gift Cards.

Karma Kameleon reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 7 days of the garments arrival at Karma Kameleon. You sure can. If the item/s are not right for you we offer an online credit. There is no refund on Click & Collect purchases.

CLICK & COLLECT

Can I return my click & collect order in store? 

You sure can. If the item/s are not right for you we offer an online credit or you can choose a replacement in store. on the day you return your item There is no refund on Click & Collect purchases.

How many days after my order date can I return my Click & Collect order in store? 

You have 14 days from your order date to return your Click & Collect item/s in store.

 

    IN STORE RETURNS

    Provided the items are in their original condition with all store swing tags intact, Karma Kameleon will happily offer an exchange for another size, colour or an alternative product in the Karma Kameleon range if returned within 14 days of purchase. In the event there are no suitable items for exchange, a store credit will be issued. Karma Kameleon does not provide refunds for change of mind in store purchases

    In the unlikely event that an item purchased from a Karma Kameleon store is considered faulty we will offer a refund, replacement or credit note, for the full purchase price. You must provide proof of purchase. Karma Kameleon reserves the right to examine the item in question. 

    Refunds are not provided where the item is no longer suitable due to its size or colour, or for change of mind purchases. In the interest of hygiene, we cannot accept returns on earrings unless faulty.  Karma Kameleon is not obliged to offer a refund, repair or exchange without providing proof of purchase.

    Items purchased on sale are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

    Refunds or exchanges are not available on Gift Cards.

    Size Guide

    Clothing Size Guide

    Size (AU) XS (6) S (8) M (10) L (12) XL (14)
    Bust (cm) 78.5 81 86 91 96
    Waist (cm) 60.5 63 68 73 78
    Hip (cm) 86 88.5 93.5 98.5 103.5

    Shoe Size Guide

    Size (AU) 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10
    EU 35 35 36 37 38 38 39 39 40 41 41
    UK 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8
    US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10