Returning your Karma Kameleon order is a quick & easy process.

We offer free returns for 30 days from the date of purchase for either full store credit or a refund (to your original payment method). 

We will only accept returned item(s) that have been booked using our Returns Portal here.

However, not all items are eligible. Our change of mind returns policy can be found below:

As long as the return is initiated in our Returns Portal and is placed in the post within 30 days of receipt of order confirmation email.

Items must be unworn, unused and unstained, and in a saleable condition with the original tags still attached.

Items must be returned in the original packaging, which must be in the original condition, including sealed boxes and shoe boxes (you don’t need the clear plastic packaging).

Items have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items. The exclusion will be noted on the relevant product page on our website.

You can read our entire Returns Policy here.

If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.

If returning for a refund (to the original payment method) we’ll cover your shipping costs. So simply book your return through the portal, select refund, and we’ll send you a free shipping label.

Please note, orders paid entirely or partially with store credit will be refunded that amount back to store credit.

When will I see my store credit?

Within 72 hours of your return reaching our warehouse, your store credit will be processed and emailed to you. 

If your order was paid for with store credit or a gift card, the return will be processed as store credit. We'll send a confirmation email with your store credit details (be sure to check your junk/spam folder before contacting us).

When will I see my refund?

If you’ve selected a refund for your return, it will be processed within 72 hours of reaching our warehouse. You will receive the funds back to your original payment method in 2-7 business days (depending on your bank).

Paid with Afterpay?

In general, refunds are applied starting with your final payment and working backwards to earlier payments.

Full Refunds

If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Partial Refunds

The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.

For further information on how AfterPay returns work, please visit their website here.

Faulty item?

If you've received a faulty item please check out the FAQ question 'I recieved a faulty item. What should I do?'.

Returning your Karma Kameleon order is a quick & easy process.

Follow these simple instructions:

1. Go to our Returns Portal here

2. Find your order.

3. Check that the item(s) you want to return is returnable.

4. Select the item(s) you'd like to return.

5. Select either store credit, or a refund for your return. 

6. Choose a reason for your return.

7. Choose Australia Post and e-parcel Post Returns as the shipping option.

8. Print your return shipping label and attach it to your return parcel. Ensure you don't cover the barcode with sticky tape and remove any existing labelling if you are re-using a Karma Kameleon satchel. 

9. Drop off your return parcel at any Australia Post office or red post box.

If you don't have a printer, show the label at any Post Office and they can print it for you.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

All items returned back to us that meet our returns criteria, can receive either full store credit or a refund, within 30 days of placing your order.

If you choose a refund, we will process this refund via the original payment method you used to place the order.

How long your refund takes and how it is processed depends on the payment method you used when you placed your order, we recommend checking in with your payment provider on their current processing times for further information. 

If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.

If you've received a faulty item please check out the FAQ question 'I recieved a faulty item. What should I do?'.

We’re sorry to hear that the item you received was incorrect.

Head to our Returns Portal here and pop in your order number and email address used to place the order and follow the prompts to create a return. 

Select the item(s) you wish to return.

Book your return under reason ‘Wrong Item’ and choose ‘Store Credit’. 

If you are unable to initiate the return online, please get in touch with our helpful Customer Service team via email here and they will help you out.

We’re sorry to hear that the item you received is faulty.

Head to our Returns Portal here and pop in your order number and email address used to place the order and follow the prompts to create a return. 

Select the item(s) you wish to return.

Book your return under reason ‘Faulty or Damaged’ and choose ‘Store Credit’. 

Notify our Customer Service team via email here with your order number and clear images of the faulty item for the team to assess.

If you are unable to initiate the return online, please get in touch with our helpful Customer Service team via email here and they will help you out.

We’re so sorry, we don’t offer exchanges. 

The best option is to head to our Returns Portal here and create a return as normal. Once your return is received, your refund or store credit will be processed and you’ll be able to re-order the size/item you would like, provided it is in stock. 

If you need a new size or style urgently, we suggest you place a new order immediately and choose ‘refund’ for your return. 

There are a few different reasons your item(s) may not be eligible under our Return Policy. 

Below are the reasons why you may not be able to book a return:

Your item(s) has passed the 30 day return period.

Your item(s) is marked as 'Final Sale'.

The order number and/or email are incorrect.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

Yes, you can return sale items unless the product is marked as ‘Final Sale’.  We will always let you know if a particular sale or promotion excludes returns on the product page.

In the instance that you have received a faulty item marked ‘Final Sale’, please reach out to our Customer Service team via email here and we will happily help you out!

If you have received a faulty ‘Sale Item’ head to our Returns portal here and pop in your order number and email address used to place the order and follow the prompts to create a return. 

Select the item(s) you wish to return.

Book your return under reason ‘Faulty or Damaged’ and choose ‘Store Credit’. 

Notify our Customer Service team via email here with your order number and clear  images of the faulty item for the team to assess.

If you are unable to initiate the return online, please get in touch with our helpful Customer Service team via email here and they will help you out!

If you have sent back item(s) to us that weren’t purchased from Karma Kameleon, unfortunately there is no guarantee we will be able to locate the item(s). If we locate the item(s), we will reach out to you to organise sending them back to you.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

It can take up to 60 minutes for your returns label to reach your email. Also, check your spam/junk folder for the email as sometimes your inbox might filter our emails into there.

Still nothing?

You may have misspelled or used an old email address. Please get in touch with our helpful Customer Service team via email here and they will help you out.

When lodging returns for multiple orders, we recommend sending each order back separately to ensure that each return can be tracked and processed without delay.

If you are sending them back together in one parcel, please follow the below steps:

Ensure that you lodge a return for each order for the items you want to send back.

Print each label off, attach one label to the outside of the package. 

Place the remaining labels inside the package with the items you are returning. 

When sending back multiple orders in one package, it’s best to follow this option as it will avoid any confusion and delays in processing your returns.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

All returns sent back using our Returns Portal and shipping labels are easily tracked.

Refer to your email confirmation for your return tracking number and follow the link to the courier tracking page for updated information on your return. Be sure to check your junk/spam folder. 

Your return is processed within 72 hours of being delivered back to us, and you'll receive an email notifying you it's been processed. 

At the moment we’re not experiencing any delays in receiving and processing returns. If your return is outside of this timeframe, have a look at the tracking before contacting Customer Service for the latest scan updates.

If you are experiencing extensive delays in receiving an update, or if you are worried that there’s something wrong with your return, please contact our Customer Service team via email here for assistance. 

All returns sent back using our Returns Portal and shipping labels are easily tracked.

Refer to your email confirmation for your return tracking number and follow the link to the courier tracking page for updated information on your return. Be sure to check your junk/spam folder. 

Your return is processed within 72 hours of being delivered back to us, and you'll receive an email notifying you it's been processed. 

At the moment we’re not experiencing any delays in receiving and processing returns. If your return is outside of this timeframe, have a look at the tracking before contacting Customer Service for the latest scan updates.

If you are experiencing extensive delays in receiving an update, or if you are worried that there’s something wrong with your return, please contact our Customer Service team via email here for assistance. 

Alternatively, you can call Australia Post directly on 13 76 78 for updated tracking information. 

If you still have the original Karma Kameleon bag, you can use that. If not, use a similar-sized satchel.

Tape your shipping label to the outside of your parcel covering any old shipping labels. 

You can quote the RMA number found on your return label (located near the barcode) at your local post office and they can print it off for you.

Australian customers can visit their local Australia Post office.

You certainly can!

Send the item(s) back via our Returns Portal here within 30 days of receiving it and we will issue the amount as a store credit. We'll send a confirmation email with your store credit details. 

If your order was paid for with a gift card, the return can only be processed as a store credit, not a refund. 

Did you use a discount code at checkout? If yes, it may initially appear like the wrong amount was credited however we deposit the final amount paid after the code was applied. To check this refer to the invoice sent with your order. 

Just to be sure, please check your invoice to make sure the item you sent back was a Karma Kameleon item, and not something from a different retailer. 

If you're still concerned it’s the incorrect amount, get in touch with our Customer Service team via email here and we will happily help you out!