DELIVERY

Once your order has been dispatched, a tracking number will be issued via email notification. 

When your order is on its way, you’ll receive another email with your courier tracking information.

Keep an eye out for these emails in your inbox (and junk folder too). It may take up to 24 hours to receive tracking information. 

Our carriers may experience a few day's delay in transit, this is normal and is due to unforeseen circumstances in the delivery journey. It does not need to be cause for concern, however, if you are unsure keep an eye on your tracking details or contact the carrier for delivery network updates.

If you haven't received your order by the estimated delivery date in your tracking email you can contact our Customer Service team via email here and we'll help to track it down.

Your delivery time will be dependent on your location. You can find an estimated delivery time and cost by checking out our Delivery Information page. 

If you’ve already placed an order, your confirmation email includes an estimated delivery date. 

Please note that the delivery dates displayed on the delivery info page are estimates, as we cannot guarantee that a parcel won’t encounter delays within the network.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

You should receive a confirmation email after you've placed your order, and another email once your delivery has been shipped out. 

If you haven't received these after 24 hours of placing your order, follow the steps below:

1. Check your junk and spam folders in case it's hiding there. If it is, add Karma Kameleon to your safe senders list so your confirmation safely arrives for next time.

2. If you have a Karma Kameleon account, log into your account and if it's showing in your account, your order has been successful.

Please note, we ship express and standard orders on business days. If you placed your order on the weekend or a public holiday, it will be dispatched on the next business day. 

If you didn’t receive a confirmation email after following the above steps, please contact our Customer Service team via email here so we can ensure that everything has been processed correctly.

We offer a range of shipping options depending on your location.  

AU customers

You will receive free standard shipping on all orders over $80 AUD, or you can choose express shipping for $3.95 AUD on orders over $150 AUD.

NZ customers

You will be charged a flat rate of $9.95 NZD with no minimum spend.

International customers

UK customers

You will be charged a flat rate of $19.95 with no minimum spend.

USA and Canada customers

You will be charged a flat rate of $19.95 with no minimum spend.

For more specific shipping options and costs, head to our Delivery Information page here to check out your available options.

All of our deliveries are Authority To Leave, and we always recommend that you choose a delivery location where someone can accept your delivery. If you’re not home, it’s up to the driver's discretion to either leave the parcel in a safe place at your delivery location or leave the parcel at a collection point.

If they can’t locate a safe place to leave your order, you’ll be notified via message, email or you may receive a collection card in your mailbox with the next steps to collect your order. 

If your order is not picked up within the time frame advised, it will be returned to our warehouse.

Yes. Express and standard shipping orders can be delivered to a P.O. box or Parcel Locker.

To have your order delivered to a Military or Armed Forces address, simply choose a standard delivery service.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from Australia Post.

You can contact the courier directly with your tracking number, to see if they’re able to redirect the parcel back to you. If not, keep an eye on your tracking and once this parcel has been received by our warehouse, our Customer Service team will notify you via email and refund your order/item(s). 

If you need something asap, you can always place another order for the same item(s) and once your ‘returned to sender’ has been received, you will be refunded for that item(s).

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

RETURNS

Returning your Karma Kameleon order is a quick & easy process.

We offer free returns for 30 days from the date of purchase for either full store credit or a refund (to your original payment method). 

We will only accept returned item(s) that have been booked using our Returns Portal here.

However, not all items are eligible. Our change of mind returns policy can be found below:

As long as the return is initiated in our Returns Portal and is placed in the post within 30 days of receipt of order confirmation email.

Items must be unworn, unused and unstained, and in a saleable condition with the original tags still attached.

Items must be returned in the original packaging, which must be in the original condition, including sealed boxes and shoe boxes (you don’t need the clear plastic packaging).

Items have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items. The exclusion will be noted on the relevant product page on our website.

You can read our entire Returns Policy here.

If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.

If returning for a refund (to the original payment method) we’ll cover your shipping costs. So simply book your return through the portal, select refund, and we’ll send you a free shipping label.

Please note, orders paid entirely or partially with store credit will be refunded that amount back to store credit.

When will I see my store credit?

Within 72 hours of your return reaching our warehouse, your store credit will be processed and emailed to you. 

If your order was paid for with store credit or a gift card, the return will be processed as store credit. We'll send a confirmation email with your store credit details (be sure to check your junk/spam folder before contacting us).

When will I see my refund?

If you’ve selected a refund for your return, it will be processed within 72 hours of reaching our warehouse. You will receive the funds back to your original payment method in 2-7 business days (depending on your bank).

Paid with Afterpay?

In general, refunds are applied starting with your final payment and working backwards to earlier payments.

Full Refunds

If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Partial Refunds

The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.

For further information on how AfterPay returns work, please visit their website here.

Faulty item?

If you've received a faulty item please check out the FAQ question 'I recieved a faulty item. What should I do?'.

Returning your Karma Kameleon order is a quick & easy process.

Follow these simple instructions:

1. Go to our Returns Portal here

2. Find your order.

3. Check that the item(s) you want to return is returnable.

4. Select the item(s) you'd like to return.

5. Select either store credit, or a refund for your return. 

6. Choose a reason for your return.

7. Choose Australia Post and e-parcel Post Returns as the shipping option.

8. Print your return shipping label and attach it to your return parcel. Ensure you don't cover the barcode with sticky tape and remove any existing labelling if you are re-using a Karma Kameleon satchel. 

9. Drop off your return parcel at any Australia Post office or red post box.

If you don't have a printer, show the label at any Post Office and they can print it for you.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

All items returned back to us that meet our returns criteria, can receive either full store credit or a refund, within 30 days of placing your order.

If you choose a refund, we will process this refund via the original payment method you used to place the order.

How long your refund takes and how it is processed depends on the payment method you used when you placed your order, we recommend checking in with your payment provider on their current processing times for further information. 

If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.

If you've received a faulty item please check out the FAQ question 'I recieved a faulty item. What should I do?'.

We’re sorry to hear that the item you received was incorrect.

Head to our Returns Portal here and pop in your order number and email address used to place the order and follow the prompts to create a return. 

Select the item(s) you wish to return.

Book your return under reason ‘Wrong Item’ and choose ‘Store Credit’. 

If you are unable to initiate the return online, please get in touch with our helpful Customer Service team via email here and they will help you out.

We’re sorry to hear that the item you received is faulty.

Head to our Returns Portal here and pop in your order number and email address used to place the order and follow the prompts to create a return. 

Select the item(s) you wish to return.

Book your return under reason ‘Faulty or Damaged’ and choose ‘Store Credit’. 

Notify our Customer Service team via email here with your order number and clear images of the faulty item for the team to assess.

If you are unable to initiate the return online, please get in touch with our helpful Customer Service team via email here and they will help you out.

We’re so sorry, we don’t offer exchanges. 

The best option is to head to our Returns Portal here and create a return as normal. Once your return is received, your refund or store credit will be processed and you’ll be able to re-order the size/item you would like, provided it is in stock. 

If you need a new size or style urgently, we suggest you place a new order immediately and choose ‘refund’ for your return. 

There are a few different reasons your item(s) may not be eligible under our Return Policy. 

Below are the reasons why you may not be able to book a return:

Your item(s) has passed the 30 day return period.

Your item(s) is marked as 'Final Sale'.

The order number and/or email are incorrect.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

Yes, you can return sale items unless the product is marked as ‘Final Sale’.  We will always let you know if a particular sale or promotion excludes returns on the product page.

In the instance that you have received a faulty item marked ‘Final Sale’, please reach out to our Customer Service team via email here and we will happily help you out!

If you have received a faulty ‘Sale Item’ head to our Returns portal here and pop in your order number and email address used to place the order and follow the prompts to create a return. 

Select the item(s) you wish to return.

Book your return under reason ‘Faulty or Damaged’ and choose ‘Store Credit’. 

Notify our Customer Service team via email here with your order number and clear  images of the faulty item for the team to assess.

If you are unable to initiate the return online, please get in touch with our helpful Customer Service team via email here and they will help you out!

If you have sent back item(s) to us that weren’t purchased from Karma Kameleon, unfortunately there is no guarantee we will be able to locate the item(s). If we locate the item(s), we will reach out to you to organise sending them back to you.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

It can take up to 60 minutes for your returns label to reach your email. Also, check your spam/junk folder for the email as sometimes your inbox might filter our emails into there.

Still nothing?

You may have misspelled or used an old email address. Please get in touch with our helpful Customer Service team via email here and they will help you out.

When lodging returns for multiple orders, we recommend sending each order back separately to ensure that each return can be tracked and processed without delay.

If you are sending them back together in one parcel, please follow the below steps:

Ensure that you lodge a return for each order for the items you want to send back.

Print each label off, attach one label to the outside of the package. 

Place the remaining labels inside the package with the items you are returning. 

When sending back multiple orders in one package, it’s best to follow this option as it will avoid any confusion and delays in processing your returns.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

All returns sent back using our Returns Portal and shipping labels are easily tracked.

Refer to your email confirmation for your return tracking number and follow the link to the courier tracking page for updated information on your return. Be sure to check your junk/spam folder. 

Your return is processed within 72 hours of being delivered back to us, and you'll receive an email notifying you it's been processed. 

At the moment we’re not experiencing any delays in receiving and processing returns. If your return is outside of this timeframe, have a look at the tracking before contacting Customer Service for the latest scan updates.

If you are experiencing extensive delays in receiving an update, or if you are worried that there’s something wrong with your return, please contact our Customer Service team via email here for assistance. 

All returns sent back using our Returns Portal and shipping labels are easily tracked.

Refer to your email confirmation for your return tracking number and follow the link to the courier tracking page for updated information on your return. Be sure to check your junk/spam folder. 

Your return is processed within 72 hours of being delivered back to us, and you'll receive an email notifying you it's been processed. 

At the moment we’re not experiencing any delays in receiving and processing returns. If your return is outside of this timeframe, have a look at the tracking before contacting Customer Service for the latest scan updates.

If you are experiencing extensive delays in receiving an update, or if you are worried that there’s something wrong with your return, please contact our Customer Service team via email here for assistance. 

Alternatively, you can call Australia Post directly on 13 76 78 for updated tracking information. 

If you still have the original Karma Kameleon bag, you can use that. If not, use a similar-sized satchel.

Tape your shipping label to the outside of your parcel covering any old shipping labels. 

You can quote the RMA number found on your return label (located near the barcode) at your local post office and they can print it off for you.

Australian customers can visit their local Australia Post office.

You certainly can!

Send the item(s) back via our Returns Portal here within 30 days of receiving it and we will issue the amount as a store credit. We'll send a confirmation email with your store credit details. 

If your order was paid for with a gift card, the return can only be processed as a store credit, not a refund. 

Did you use a discount code at checkout? If yes, it may initially appear like the wrong amount was credited however we deposit the final amount paid after the code was applied. To check this refer to the invoice sent with your order. 

Just to be sure, please check your invoice to make sure the item you sent back was a Karma Kameleon item, and not something from a different retailer. 

If you're still concerned it’s the incorrect amount, get in touch with our Customer Service team via email here and we will happily help you out!

PAYMENT, GIFT VOUCHERS & STORE CREDIT

Our Gift Cards are available to purchase via Karma Kameleon’s website at the following link: https://www.karmakameleon.com.au/collections/gift-card

How long do you have to spend the Gift Card?

Our Karma Kameleon Gift Cards are valid for up to 3 years.

How do I give a Karma Kameleon Gift Card?

After purchase, we'll email the buyer all the information. From there the buyer can forward on the email to the recipient. 

Do I have to spend the Gift Card all in one go?

No, a Gift Card will remain valid until there are no remaining funds or has expired.

Can I refund my Gift Card?

Unfortunately, once a Gift Card is purchased they are unable to be refunded. 

How do I use my Gift Card?

Using your Karma Kameleon Gift Card is easy. Once at check out, enter your unique Gift Card code into the Gift Card section and your amount will be applied.

Can I use Afterpay to purchase a Gift Card?
Absolutely, simply select Afterpay as your payment method at check out and you are good to go.

Can I transfer my Gift Card amount to someone else?

Unfortunately, not. Your gift card code is unique to you. We recommend protecting it just like a password. 

What happens if I want to make a return but have paid with a Gift Card?

Providing you are within our returns policy we will be able to refund you via store credit. 

What if I’ve lost my Gift Card code?

Simply reach out to our Customer Service team via email here and we’ll be able to help you.

To use your store credit:
Fill up your cart.
Under ‘Payment Method’ in the checkout, enter your unique store credit code into the discount code section, click ‘Apply’ and your amount will be deducted.

Your Karma Kameleon store credit is valid for a full 12 months and is non-refundable. 

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

We accept a wide range of payment methods. Our payment options are: 

Credit Card - Visa, Mastercar, AMEX

PayPal

Afterpay

Apple Pay

Google Pay

Buy now, pay later with Afterpay.

Afterpay is a payment method that allows you to split the payment of your order into 4 equal payments, payable fortnightly over a 6 week period. 

This means that if you checkout using Afterpay you’ll receive your order and will be able to make payments towards your order in the future.

Check out Afterpay for more info. You can also read Afterpay's Terms of Service here.

PayPal is an online payment service that allows you to transfer funds electronically. You can link your credit and debit cards to your Paypal account to add funds to your Paypal balance.

If you don’t currently have a Paypal account, you can sign up on Paypal's homepage directly. Once you have your account, just select Paypal at check out to process your payment.

Yes, our prices are inclusive of Goods and Services Tax (GST).

Post purchase, you can find this information on your tax invoice in your Order Confirmation email. 

New Zealand orders incur a 15% GST at Karma Kameleon, this is included in the price shown on our product pages. 

Post purchase, you can find this information on your tax invoice in your Order Confirmation email. 

Our prices are in AUD currency.

Your privacy is valued by us, and we ensure all interactions between our customers and our website are completely secure. 

All credit/debit card transactions on this site are processed using Shopify Payments, a secure online payment gateway that encrypts your card details in a secure environment to guarantee that no one can intercept your credit card details. The payment is protected with a SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. 

You can read our Privacy Policy here .

Our Size Guides are available on each product page – you can locate the Size Guide by clicking the ‘Size Guide’ button. 

You will find specific size measurements for each style in the ‘Size & Fit’ section of the Product Description. 

We also include our model's measurements and the size they're wearing so you can get an idea of what's right for you.

Don’t forget, we offer free returns for 30 days.  If our Size Guide isn’t the best way for you to identify your preferred size, simply order your estimated size and if it’s not the best fit for you, return the item for a store credit or refund.

 If you need it now, you can buy two sizes and return one for a full refund.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

New styles and popular items are restocked regularly.

We recommend adding your email to the section on our product page so we can notify you when we restock the item you're after.

If the product is sold out in all sizes, you can contact our Customer Service team via email here and we will notify you when we restock the item you're after. 

We try our best to colour match every item to ensure it is as close as possible to the colour of the product. 

Photographic lighting, settings and conditions may affect the colour and slight variations can occur.  

Products with prints will vary in colour and position which makes every piece unique. 

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

Use the search tool to find what you’re looking for - you'll see it on the top-right side of our web page (the magnifying glass icon).

If it was a sponsored post and/or posted on our Instagram or Facebook, the item should be tagged on the picture, or in the description, so check there for the item name.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out!

We sure do! Our one and only Karma Kameleon store is located in Mildura, Victoria Australia. 

You will find store opening hours and map location here

If you have questions about a product, you can contact us by submitting a request via email here. Don’t forget, we offer free shipping and returns!

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out.

ORDER ISSUES

Unfortunately, once you’ve placed your order we are unable to make any changes to it. This includes item changes, shipping options, delivery addresses, and payment methods.

However, if your order hasn't shipped, we may be able to cancel it and you can place a new order with the correct info. We need to be quick once you’ve placed your order to try and catch it before it’s shipped out. Contact our Customer Service team asap via email here and we’ll do our best to help you out.

Please note, there are varying time restrictions depending on what shipping option you chose at the checkout and when you placed your order.

If your order has been shipped, don't worry we offer free returns.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out.

Due to the fast turn-around between placing your order and when we pack it, there is limited time to cancel an order. 

However, if you’ve only just placed your order, and it hasn’t been shipped yet, we may be able to cancel it. Contact our Customer Service team asap via email here and we’ll do our best to help you out.

If your order has already been shipped out we’re unable to cancel it for you. You can always return your items back to us once they’ve arrived if you no longer want them. Book your return via our Returns Portal.

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out.

If your order has already been shipped we’re unable to make any changes as it’s now in the hands of the courier. You need to contact the courier asap (found in your shipping confirmation email) and update your address with them.

However, if you’ve only just placed your order, and it hasn’t been shipped yet, we may be able to change the address. Contact our Customer Service team asap via email here and we’ll do our best to help you out.

We’re so sorry if we've missed an item in your order!

Contact our Customer Service team via email here and we'll help you out as quickly as possible.

Have an account?

You can view past orders by:

Login to My Account >Order History

Checked out as a guest?

Check your inbox for the confirmation emails (if you can't find them, don't forget to check your junk/spam folders).

Still not sure? Get in touch with our Customer Service team via email here and we will happily help you out.